Stripe Connect Agreement

1. Introduction

1. Purpose and Scope

1. Stripe Connect Integration

1. Stripe Express Account Setup

1. Identity Verification and KYC/AML Requirements

1. Verification Process

1. Connected Account Responsibilities

1. Payout Terms

1. Stripe Fees Disclosure

1. Reserve and Hold Policies

1. Verification Requirements

1. Account Restrictions and Suspensions

1. Prohibited Use Cases and Activities

1. Tax Reporting (Form 1099-K)

1. Chargebacks and Disputes

1. Stripe's Terms of Service Incorporation

1. Platform Fee Structure

1. Failed Payout Handling

1. Account Closure Procedures

1. Compliance with Stripe Policies

1. Data Sharing with Stripe

1. Security and Fraud Prevention

1. Limitation of Liability

1. Modifications to Agreement

1. Contact Information

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INTRODUCTION

INTRODUCTION

INTRODUCTION

INTRODUCTION

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PURPOSE AND SCOPE

Purpose of Stripe Integration:

PURPOSE AND SCOPE

• Referral Commission Withdrawals: Payout of earned referral commissions

• Wallet Withdrawals: Transfer of funds from your Platform wallet to your bank account

• Other Payments: Any other legitimate payments owed by XPlus Finance to users

Scope of This Agreement:

Other Payments: Any other legitimate payments owed by XPlus Finance to users

• Your relationship with Stripe as a connected account holder

• Requirements and obligations for receiving payouts through Stripe

• Verification, compliance, and security requirements

• Fees, holds, and payout terms

• Data sharing and privacy considerations

Data sharing and privacy considerations

• Payments you make TO XPlus Finance (subscription payments, etc.) - these are covered by separate terms

• Your use of other Platform features unrelated to payouts

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STRIPE CONNECT INTEGRATION

What is Stripe Connect?

STRIPE CONNECT INTEGRATION

• Verify user identities and comply with financial regulations

• Process payouts securely and efficiently

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements

• Handle tax reporting and compliance

XPlus Finance as the Platform:

Handle tax reporting and compliance

• XPlus Finance: Platform (facilitator of payouts)

• You: Connected Account (recipient of payouts)

• Stripe: Payment processor and compliance provider

Your Relationship with Stripe:

Stripe: Payment processor and compliance provider

• You establish a direct relationship with Stripe

• You agree to Stripe's Connected Account Agreement

• Stripe, not XPlus Finance, holds and transfers your payout funds

• Stripe handles identity verification, compliance, and risk management

Stripe handles identity verification, compliance, and risk management

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STRIPE EXPRESS ACCOUNT SETUP

STRIPE EXPRESS ACCOUNT SETUP

Account Types:

STRIPE EXPRESS ACCOUNT SETUP

• Simplified onboarding process designed for platform users

• Managed verification and compliance by Stripe

• Limited direct access to Stripe dashboard (available via link from Platform)

• Optimized for payouts from a single platform (XPlus Finance)

Optimized for payouts from a single platform (XPlus Finance)

• Express accounts are different from standard Stripe accounts

• Express accounts are tied to the XPlus Finance platform

• Cannot be used to accept payments from other sources directly

Creating Your Stripe Express Account:

Cannot be used to accept payments from other sources directly

1. Navigate to Account Settings > Referral Program > Withdrawal Settings (or equivalent)

1. Click "Connect Stripe Account"

1. You will be redirected to Stripe's secure onboarding form

1. Provide required information (see Section 5 for details)

1. Submit identity verification documents

1. Await verification (typically 24-48 hours)

1. Once verified, you can receive payouts

Once verified, you can receive payouts

• Your Stripe Express account is created and linked to your XPlus Finance account

• You receive an email from Stripe confirming account creation

• You can access your Stripe Express dashboard via link in XPlus Finance settings

One Account Per User:

• You may only connect ONE Stripe account to your XPlus Finance account

• Each XPlus Finance account must have a unique Stripe account

• Sharing Stripe accounts between multiple users is prohibited

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IDENTITY VERIFICATION AND KYC/AML REQUIREMENTS

IDENTITY VERIFICATION AND KYC/AML REQUIREMENTS

Regulatory Requirements:

IDENTITY VERIFICATION AND KYC/AML REQUIREMENTS

• Financial institutions must verify the identity of individuals receiving payments

• Required by U.S. Bank Secrecy Act and international equivalents

• Prevents identity theft, fraud, and money laundering

Prevents identity theft, fraud, and money laundering

• Financial services must implement AML measures

• Includes monitoring transactions for suspicious activity

• Required by FinCEN (Financial Crimes Enforcement Network) and international regulators

Why Verification is Required:

• Legal Compliance: Stripe and XPlus Finance must comply with financial regulations

• Fraud Prevention: Verification prevents fraudulent account creation and unauthorized payouts

• Tax Reporting: Verified identity information is required for tax reporting (Form 1099-K)

• Trust and Safety: Protects the platform and users from bad actors

Consequences of Not Verifying:

Trust and Safety: Protects the platform and users from bad actors

• You cannot receive payouts from XPlus Finance

• Earned commissions will remain in your Platform wallet until verification is complete

• After 180 days without verification, we may require you to complete verification or forfeit unclaimed funds (where permitted by law)

After 180 days without verification, we may require you to complete verification or forfeit unclaimed funds (where permitted by law)

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VERIFICATION PROCESS

Information Required:

VERIFICATION PROCESS

Personal Information:

• Full Legal Name: As it appears on government-issued ID

• Date of Birth: For age verification and identity confirmation

• Social Security Number (SSN): For U.S. individuals; Tax ID for non-U.S.

• Home Address: Physical residential address (P.O. boxes not accepted)

• Phone Number: Valid phone number for verification and security

• Email Address: Email for Stripe communications

Business Information (if applicable):

• Business Name: Legal business name

• Business Type: LLC, Corporation, Sole Proprietorship, etc.

• Employer Identification Number (EIN): For U.S. businesses

• Business Address: Physical business location

Identity Documents:

• Government-Issued Photo ID: Driver's license, passport, or national ID card

• Proof of Address (if required): Utility bill, bank statement, or government document showing your name and address

Financial Information:

• Bank Account Details: Account number and routing number (U.S.) or IBAN/SWIFT (international)

• Debit Card (optional): For instant payouts (if available in your region)

Verification Timeline:

Debit Card (optional): For instant payouts (if available in your region)

• Instant Decisions: Some verifications are approved instantly using automated systems

• 24-48 Hours: Most verifications complete within 1-2 business days

• Additional Review: Some cases require manual review and may take up to 7 days

• Additional Documents: Stripe may request additional documents if initial verification is inconclusive

Additional Documents: Stripe may request additional documents if initial verification is inconclusive

• When verification is successful

• If additional information or documents are needed

• If verification is declined (with explanation)

Verification Accuracy:

If verification is declined (with explanation)

• Provide information exactly as it appears on official documents

• Discrepancies can delay or prevent verification

• Intentionally false information may result in account termination and legal action

Intentionally false information may result in account termination and legal action

• Name mismatch: Legal name on ID doesn't match the name provided

• Address mismatch: Address doesn't match utility bills or credit reports

• Document quality: Photos are blurry or information is unreadable

• Expired documents: ID or other documents have expired

Expired documents: ID or other documents have expired

• Stripe will provide clear instructions if verification fails

• You can upload new documents or correct information

• Contact Stripe support for assistance (contact info provided in Platform)

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CONNECTED ACCOUNT RESPONSIBILITIES

CONNECTED ACCOUNT RESPONSIBILITIES

Maintain Accurate Information:

• Update Changes: Immediately update your information if your name, address, bank account, or other details change

• How to Update: Access your Stripe Express dashboard via XPlus Finance settings and update information

• Failure to Update: Outdated information can cause payout failures and compliance issues

Comply with Stripe's Terms:

• You must comply with Stripe's Connected Account Agreement and Services Agreement

• Review Stripe's terms at: https://stripe.com/connect-account/legal

• Violation of Stripe's terms may result in account suspension or termination

Monitor Account Activity:

• Regularly review your payout history in your Stripe dashboard

• Report any unauthorized transactions or suspicious activity immediately

• Stripe may send security alerts or verification requests - respond promptly

Maintain Eligibility:

• Continue to meet eligibility requirements for receiving payouts

• Comply with financial regulations in your jurisdiction

• Do not use your account for prohibited activities (see Section 13)

Cooperate with Verification Requests:

• Stripe may periodically request additional verification or documentation

• This is normal for compliance and risk management

• Failure to respond may result in account restrictions or suspension

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PAYOUT TERMS

Payout Processing:

PAYOUT TERMS

• When you request a withdrawal from XPlus Finance, we initiate a payout to your Stripe account

• Payouts are processed according to the schedule specified in our Withdrawal Policy (typically 5-10 business days)

Payouts are processed according to the schedule specified in our Withdrawal Policy (typically 5-10 business days)

• Stripe receives the payout instruction from XPlus Finance

• Stripe verifies your account is in good standing

• Stripe transfers funds to your designated bank account or debit card

Payout Methods:

Stripe transfers funds to your designated bank account or debit card

• Processing Time: 2-5 business days after Stripe receives payout instruction

• Fees: No fee from XPlus Finance; Stripe typically does not charge for standard ACH transfers

• Supported: Most U.S. banks

Supported: Most U.S. banks

• Processing Time: 3-7 business days

• Fees: Stripe may charge wire transfer fees (varies by country)

• Supported: Most international banks

Supported: Most international banks

• Processing Time: Within minutes to 30 minutes

• Fees: Stripe charges 1% of payout amount (minimum $0.50) for instant payouts

• Supported: Selected regions and card types only

• Limits: May have lower maximum payout amounts

Payout Currency:

• Payouts are issued in USD by default

• Stripe handles currency conversion for international bank accounts

• Exchange rates determined by Stripe at time of payout

• You are responsible for any currency conversion fees

Failed Payouts:

You are responsible for any currency conversion fees

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STRIPE FEES DISCLOSURE

STRIPE FEES DISCLOSURE

Standard Payout Fees:

STRIPE FEES DISCLOSURE

• Fee: $0 (no charge)

• Processing Time: 2-5 business days

Processing Time: 2-5 business days

• Fee: 1% of payout amount

• Minimum Fee: $0.50 per payout

• Example: $100 payout = $1.00 fee (you receive $99.00)

Example: $100 payout = $1.00 fee (you receive $99.00)

• Fee: Varies by country and bank

• Typical Range: $10-$45 per transfer

• Currency Conversion: Additional 1-2% markup on exchange rates

XPlus Finance Platform Fees:

Currency Conversion: Additional 1-2% markup on exchange rates

• XPlus Finance Fee: $0 (we do not charge withdrawal fees)

• Total Fees: You only pay Stripe's fees (if any)

Total Fees: You only pay Stripe's fees (if any)

Fee Deduction:

• Fees (if applicable) are deducted from your payout amount

• Example: If you withdraw $100 via instant payout, Stripe deducts $1.00, and you receive $99.00 in your bank account

• Fee information is disclosed before you confirm withdrawal

Fee Changes:

• Stripe may change their fee structure at any time

• We will update this disclosure to reflect current Stripe fees

• Check Stripe's official pricing page for most current information: https://stripe.com/pricing

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RESERVE AND HOLD POLICIES

RESERVE AND HOLD POLICIES

What are Reserves and Holds?

RESERVE AND HOLD POLICIES

• A percentage or fixed amount of your payouts held by Stripe as a security buffer

• Held for a period of time to cover potential chargebacks, refunds, or disputes

• Common in high-risk industries or for new accounts

Common in high-risk industries or for new accounts

• Temporary freeze on specific payouts or your entire account

• Triggered by suspicious activity, verification issues, or risk concerns

• Released once the issue is resolved

When Reserves May Be Applied:

Released once the issue is resolved

• Your account is flagged for unusual activity

• High volume of payouts in a short time period (unusual for your account)

• Chargebacks or disputes related to your account

• Verification issues or incomplete information

• Operating in a high-risk industry (generally not applicable for referral commissions)

Operating in a high-risk industry (generally not applicable for referral commissions)

Reserve Types:

Operating in a high-risk industry (generally not applicable for referral commissions)

• Stripe holds a percentage (e.g., 10%) of each payout for a set period (e.g., 90 days)

• After the holding period, funds are released on a rolling basis

• Example: 10% of your $100 payout is held for 90 days, then released

Example: 10% of your $100 payout is held for 90 days, then released

• Stripe holds a fixed amount (e.g., $1,000) in your account at all times

• As payouts come in, the reserve is maintained at the fixed level

• Released when account risk is reduced or account is closed

Released when account risk is reduced or account is closed

• Stripe requires a deposit before processing payouts

• Rare for standard referral commission accounts

Notification:

• Stripe will notify you by email if a reserve or hold is applied

• Notification includes the reason, amount, and duration of the reserve

• You can contact Stripe support for clarification

Appealing Holds:

• If you believe a hold or reserve is unwarranted, contact Stripe support

• Provide documentation to demonstrate account legitimacy

• XPlus Finance can provide supporting documentation of your referral activity if needed

XPlus Finance can provide supporting documentation of your referral activity if needed

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VERIFICATION REQUIREMENTS

VERIFICATION REQUIREMENTS

Ongoing Verification:

VERIFICATION REQUIREMENTS

• Stripe may periodically request updated identity documents

• Required for compliance with changing regulations

• Typically occurs annually or when account activity changes significantly

Typically occurs annually or when account activity changes significantly

• Stripe may request additional documents for specific transactions or payouts

• Examples: Source of funds documentation, business licenses, tax documents

• Required to comply with AML regulations and fraud prevention

High-Volume Verification:

Required to comply with AML regulations and fraud prevention

• Stripe may request additional information about the source of funds

• XPlus Finance can provide documentation showing your referral earnings

• This is normal for compliance and fraud prevention

This is normal for compliance and fraud prevention

• Proof of referral activity (available from your XPlus Finance dashboard)

• Tax returns or financial statements (for business accounts)

• Explanation of sudden increase in payout volume

Identity Verification for Businesses:

Explanation of sudden increase in payout volume

• Business registration documents

• Proof of business ownership

• Identification for beneficial owners (individuals owning 25%+ of business)

• Business bank account information

Business bank account information

• U.S. regulations require disclosure of individuals who own or control businesses

• Required to prevent money laundering and terrorism financing

• Stripe will guide you through this process if applicable

Compliance with Requests:

Stripe will guide you through this process if applicable

• Respond to Stripe's verification requests within the timeframe provided (typically 7-14 days)

• Failure to respond may result in account restrictions or suspension

• Payouts may be held until verification is complete

Payouts may be held until verification is complete

• Provide clear, legible scans or photos of documents

• Ensure documents are current and not expired

• All information must match across documents

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ACCOUNT RESTRICTIONS AND SUSPENSIONS

ACCOUNT RESTRICTIONS AND SUSPENSIONS

Reasons for Restrictions:

ACCOUNT RESTRICTIONS AND SUSPENSIONS

• Incomplete or failed identity verification

• Failure to provide requested documentation

• Discrepancies in provided information

Discrepancies in provided information

• Suspicious or unusual account activity

• Potential fraud or money laundering concerns

• Operating in a prohibited industry or geographic region

• Violation of Stripe's terms or policies

Violation of Stripe's terms or policies

• Legal holds or court orders

• Regulatory investigations

• Sanctions or watchlist matches

Types of Restrictions:

Sanctions or watchlist matches

• Payouts are delayed for additional verification

• Funds are held temporarily until issue is resolved

Funds are held temporarily until issue is resolved

• Account is temporarily suspended pending investigation

• Cannot receive new payouts

• Existing funds may be held

Existing funds may be held

• Permanent closure of Stripe account

• May be required to return funds or subject to forfeiture (in cases of fraud)

• Cannot create a new Stripe account without approval

Notification and Resolution:

Cannot create a new Stripe account without approval

• Email notification of restriction or suspension

• Explanation of reason (where legally permissible)

• Instructions for resolving the issue

Instructions for resolving the issue

1. Review Stripe's email carefully

1. Provide any requested information or documentation promptly

1. Contact Stripe support if you have questions

1. Wait for Stripe's review and decision

Wait for Stripe's review and decision

• We can provide documentation of your referral activity to support your case

• Contact [email protected] if you need assistance

• We cannot override Stripe's decisions but can facilitate communication

Impact on XPlus Finance Account:

We cannot override Stripe's decisions but can facilitate communication

• Earned commissions remain in your XPlus Finance wallet

• You cannot withdraw funds until Stripe account is reinstated

• Your XPlus Finance account remains active (unless separately violated our terms)

Your XPlus Finance account remains active (unless separately violated our terms)

• You must connect a different Stripe account (if eligible) or forfeit withdrawal capability

• Commissions may be forfeited if you cannot provide an alternative withdrawal method within 90 days (where permitted by law)

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PROHIBITED USE CASES AND ACTIVITIES

PROHIBITED USE CASES AND ACTIVITIES

Illegal Activities:

• Money laundering or terrorist financing

• Fraud or financial crimes

• Drug trafficking or sales of illegal substances

• Counterfeit goods or intellectual property infringement

• Any activity that violates federal, state, or local laws

Prohibited Business Types:

Any activity that violates federal, state, or local laws

• Adult content and services

• Gambling (in most jurisdictions)

• Illegal drugs and drug paraphernalia

• Weapons and explosives

• Pseudo-pharmaceuticals

• Multi-level marketing

• High-risk financial services

High-risk financial services

Financial Crimes:

• Tax evasion or fraud

• Check fraud or kiting

• Structuring transactions to evade reporting requirements

• Accepting payments for prohibited activities

• Knowingly facilitating illegal transactions

Abuse of Service:

• Using multiple accounts to evade verification or limits

• Providing false or misleading information

• Attempting to exploit or manipulate payout systems

• Coordinating with others to commit fraud

Sanctions and Restricted Regions:

• Operating from or transacting with sanctioned countries (e.g., North Korea, Iran, Syria, Crimea)

• Transactions with individuals or entities on sanctions lists (OFAC, UN, EU)

• Violating export control regulations

Consequences:

Violating export control regulations

• Immediate account suspension or termination

• Forfeiture of funds

• Reporting to law enforcement authorities

• Legal action for damages

• Permanent ban from Stripe and XPlus Finance

Permanent ban from Stripe and XPlus Finance

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TAX REPORTING (FORM 1099-K)

TAX REPORTING (FORM 1099-K)

Form 1099-K Overview:

TAX REPORTING (FORM 1099-K)

• IRS tax form reporting payment card and third-party network transactions

• Issued by payment processors (like Stripe) to payees

• Reports gross transaction amounts, not net income

Reports gross transaction amounts, not net income

• Stripe issues Form 1099-K to you

• Stripe also files the form with the IRS on your behalf

Reporting Threshold:

Stripe also files the form with the IRS on your behalf

• Threshold: $5,000 in gross payouts in a calendar year

• Note: Threshold subject to change based on IRS regulations; check current rules

Note: Threshold subject to change based on IRS regulations; check current rules

• Pre-2024 threshold was $20,000 AND 200 transactions

• IRS lowered threshold to increase reporting compliance

• Threshold may be further lowered to $600 in future years

Information Reported:

Threshold may be further lowered to $600 in future years

• Your name and Tax Identification Number (TIN)

• Stripe's name and EIN

• Gross amount of payouts in the calendar year

• Breakdown by month

• Number of transactions

Number of transactions

• Deductions, expenses, or fees

• Net income after expenses

• Detailed transaction descriptions

When You Receive Form 1099-K:

Detailed transaction descriptions

• Issued by January 31 of the year following the reporting year

• Example: For 2025 payouts, you receive Form 1099-K by January 31, 2026

Example: For 2025 payouts, you receive Form 1099-K by January 31, 2026

• Mailed to your registered address

• Available electronically in your Stripe dashboard

• Email notification when form is ready

Your Tax Obligations:

Email notification when form is ready

• Report all income on your tax return, even if you don't receive a 1099-K

• Use Form 1099-K to verify gross receipts

• Calculate net income by deducting legitimate business expenses

• Consult with a tax professional (CPA or tax attorney) for advice specific to your situation

Consult with a tax professional (CPA or tax attorney) for advice specific to your situation

• It's an information return showing gross transactions

• You calculate actual taxable income (gross minus expenses)

• You pay taxes based on your net income and tax bracket

Discrepancies:

You pay taxes based on your net income and tax bracket

• Review your transaction history in Stripe dashboard

• Contact Stripe support to request a corrected form if there's an error

• Document the discrepancy and provide explanation to IRS if needed

International Users:

Document the discrepancy and provide explanation to IRS if needed

• Form 1099-K is a U.S. tax form and may not apply to you

• Stripe may issue different tax forms based on your country

• You are responsible for complying with tax laws in your jurisdiction

• Complete Form W-8BEN or W-8BEN-E to claim tax treaty benefits (if applicable)

Complete Form W-8BEN or W-8BEN-E to claim tax treaty benefits (if applicable)

• Tax obligations vary significantly by country

• Seek advice from tax professionals in your jurisdiction

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CHARGEBACKS AND DISPUTES

CHARGEBACKS AND DISPUTES

What is a Chargeback?

CHARGEBACKS AND DISPUTES

• A reversal of a payment initiated by the payer's bank or payment processor

• Typically occurs when the payer disputes a transaction (fraud, unauthorized, dissatisfaction)

• Results in funds being taken back from the payee

Results in funds being taken back from the payee

• Chargebacks are uncommon for payouts (which are outgoing payments to you)

• More relevant if you were receiving customer payments (not applicable in standard XPlus Finance use case)

• May be relevant if there are errors or fraudulent activity

Chargeback Process:

May be relevant if there are errors or fraudulent activity

1. Notification: Stripe notifies you of the chargeback

1. Evidence Collection: You may need to provide evidence that the transaction was legitimate

1. Review: Stripe and the payment network review the evidence

1. Decision: Chargeback is either upheld (funds returned to payer) or reversed (you keep funds)

Chargeback Fees:

• Stripe may charge a fee for processing chargebacks (typically $15 per chargeback)

• Fee is charged regardless of chargeback outcome

• XPlus Finance does not control chargeback fees

Chargeback Impact:

XPlus Finance does not control chargeback fees

• If your account has an unusually high chargeback rate, Stripe may:

• Apply reserves to your account

• Suspend or terminate your account

• Increase scrutiny on future transactions

Increase scrutiny on future transactions

• Ensure all payouts are legitimate and properly documented

• Respond promptly to any verification requests

• Report suspicious activity immediately

• Do not participate in fraudulent schemes

Disputes:

Do not participate in fraudulent schemes

• Contact Stripe support with documentation

• Provide evidence of the legitimate nature of the transaction

• Stripe will investigate and make a determination

Stripe will investigate and make a determination

• For disputes related to commission calculations or eligibility, see our Referral Program Terms (Commission Disputes section)

• For disputes about the payout process, contact Stripe

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STRIPE'S TERMS OF SERVICE INCORPORATION

STRIPE'S TERMS OF SERVICE INCORPORATION

Stripe Connected Account Agreement:

STRIPE'S TERMS OF SERVICE INCORPORATION

• Stripe Connected Account Agreement

• Stripe Services Agreement

• Stripe Privacy Policy

Stripe Privacy Policy

• Connected Account Agreement: https://stripe.com/connect-account/legal

• Services Agreement: https://stripe.com/legal

• Privacy Policy: https://stripe.com/privacy

Key Provisions:

Privacy Policy: https://stripe.com/privacy

• Stripe's rights to verify your identity and hold/suspend accounts

• Stripe's liability limitations and disclaimers

• Dispute resolution and arbitration clauses

• Prohibited activities and restricted businesses

• Data usage and privacy practices

Data usage and privacy practices

• In case of conflict between this Agreement and Stripe's terms, Stripe's terms govern your relationship with Stripe

• This Agreement governs your relationship with XPlus Finance regarding Stripe integration

Updates to Stripe's Terms:

This Agreement governs your relationship with XPlus Finance regarding Stripe integration

• Stripe provides notice of material changes to their terms

• Continued use of Stripe services constitutes acceptance

• Review Stripe's terms periodically for updates

Review Stripe's terms periodically for updates

• We will monitor Stripe's terms for material changes

• We will update this Agreement to reflect changes affecting your use of Stripe through our Platform

• Material changes will be communicated via email or Platform notification

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PLATFORM FEE STRUCTURE

PLATFORM FEE STRUCTURE

XPlus Finance Fees:

PLATFORM FEE STRUCTURE

• Platform Fee: $0 (no charge)

• Service Fee: $0 (no charge)

Service Fee: $0 (no charge)

• Fees for connecting Stripe account

• Fees for maintaining Stripe account

• Fees for processing payouts

Fees for processing payouts

• See Referral Program Terms for commission rates on referrals

• Commission rates are separate from withdrawal/payout fees

Stripe Fees:

Commission rates are separate from withdrawal/payout fees

• Stripe may charge fees for certain payout methods (e.g., instant payouts)

• Stripe does not charge for standard ACH transfers (U.S.)

• International wire transfers may incur fees

Total Cost to You:

International wire transfers may incur fees

• Withdrawal Amount: $100.00

• XPlus Finance Fee: $0.00

• Stripe Fee: $0.00

• You Receive: $100.00

You Receive: $100.00

• Withdrawal Amount: $100.00

• XPlus Finance Fee: $0.00

• Stripe Fee: $1.00 (1%)

• You Receive: $99.00

Fee Transparency:

• All applicable fees are disclosed before you confirm withdrawal

• Review fee breakdown in the withdrawal confirmation screen

• Fees are deducted from withdrawal amount automatically

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FAILED PAYOUT HANDLING

FAILED PAYOUT HANDLING

Reasons for Failed Payouts:

FAILED PAYOUT HANDLING

• Incorrect account number or routing number

• Bank account closed or frozen

• Bank rejects the transfer (e.g., account type doesn't accept ACH)

• Insufficient account information

Insufficient account information

• Identity verification incomplete or failed

• Additional documentation required

• Account under review or restricted

Account under review or restricted

• Account flagged for suspicious activity

• Sanctions or watchlist match

• Regulatory hold

Regulatory hold

• Stripe system outage or maintenance

• Bank system outage

• Network connectivity issues

Failed Payout Process:

Network connectivity issues

• Stripe notifies you by email that the payout failed

• Notification includes the reason for failure

• Notification includes instructions for resolving the issue

Notification includes instructions for resolving the issue

• Failed payout funds are automatically returned to your Stripe account balance

• XPlus Finance is notified of the failure

• Funds are returned to your XPlus Finance wallet (if applicable)

Funds are returned to your XPlus Finance wallet (if applicable)

• Correct the issue (update bank account info, complete verification, etc.)

• Retry the payout once the issue is resolved

Retry the payout once the issue is resolved

• You can request a new payout after resolving the issue

• Stripe will attempt the payout again

• May require additional verification before retry is processed

Updating Bank Account Information:

May require additional verification before retry is processed

1. Access your Stripe Express dashboard (link available in XPlus Finance settings)

1. Navigate to Settings > Bank Accounts

1. Add a new bank account or update existing account information

1. Verify the new account (Stripe may send micro-deposits for verification)

1. Retry the payout

Repeated Failures:

Retry the payout

• Contact Stripe support for assistance

• Provide documentation to verify account information

• Consider alternative payout methods (e.g., debit card if ACH fails)

Consider alternative payout methods (e.g., debit card if ACH fails)

• We can help troubleshoot issues related to withdrawal requests

• For Stripe-specific issues (bank account, verification), contact Stripe support directly

• We can provide documentation of withdrawal requests to support your case

Unclaimed Payouts:

We can provide documentation of withdrawal requests to support your case

• Funds remain in your XPlus Finance wallet

• After 180 days, we may attempt to contact you via email

• After 1 year, unclaimed funds may be subject to escheatment (transfer to state unclaimed property) where required by law

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ACCOUNT CLOSURE PROCEDURES

ACCOUNT CLOSURE PROCEDURES

Closing Your Stripe Account:

ACCOUNT CLOSURE PROCEDURES

• You can close your Stripe Express account by contacting Stripe support

• All pending payouts must be completed or canceled before closure

• Any remaining balance will be paid out to your bank account (if verified)

Any remaining balance will be paid out to your bank account (if verified)

• Stripe may close your account for policy violations or risk concerns

• You will be notified of closure and the reason (where legally permissible)

• Outstanding balance will be handled according to Stripe's policies and applicable law

Disconnecting Stripe from XPlus Finance:

Outstanding balance will be handled according to Stripe's policies and applicable law

1. Navigate to Account Settings > Withdrawal Settings

1. Click "Disconnect Stripe Account"

1. Confirm disconnection

1. Your Stripe account will no longer be linked to XPlus Finance

Your Stripe account will no longer be linked to XPlus Finance

• You cannot receive payouts from XPlus Finance until you connect a new account

• Earned commissions remain in your XPlus Finance wallet

• Your Stripe account remains active (if not separately closed)

Your Stripe account remains active (if not separately closed)

• You can reconnect the same Stripe account or connect a different account

• Must complete verification process for any new account

Account Closure Impact:

Must complete verification process for any new account

• Complete all pending payouts before closing account

• Notify XPlus Finance if you are closing your Stripe account to avoid failed payouts

Notify XPlus Finance if you are closing your Stripe account to avoid failed payouts

• Stripe will still issue Form 1099-K for the year in which you received payouts

• Closing your account does not eliminate tax reporting obligations

Closing your account does not eliminate tax reporting obligations

• Closed Stripe accounts may be difficult or impossible to reactivate

• Consider disconnecting rather than closing if you may need the account in the future

XPlus Finance Account Closure:

Consider disconnecting rather than closing if you may need the account in the future

• Withdraw any remaining balance before closing

• Stripe account remains active unless you separately close it

• Referral Program participation ends (see Referral Program Terms)

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COMPLIANCE WITH STRIPE POLICIES

COMPLIANCE WITH STRIPE POLICIES

Stripe Policies You Must Follow:

COMPLIANCE WITH STRIPE POLICIES

• Stripe Connected Account Agreement

• Stripe Services Agreement

• Stripe Privacy Policy

• Stripe Acceptable Use Policy

Stripe Acceptable Use Policy

• Provide accurate and truthful information

• Respond to verification requests promptly

• Do not engage in prohibited activities

• Maintain secure account access (strong passwords, MFA if available)

Maintain secure account access (strong passwords, MFA if available)

• Comply with data protection laws (GDPR, CCPA, etc.)

• Do not misuse personal or financial information

• Report data breaches or security incidents

Monitoring and Enforcement:

Report data breaches or security incidents

• Transaction patterns and account activity

• Compliance with verification requirements

• Adherence to prohibited activity policies

• Risk indicators and fraud signals

Risk indicators and fraud signals

• Warnings for minor violations

• Account restrictions for compliance issues

• Account suspension for serious violations

• Account termination for fraud or illegal activity

Your Responsibilities:

Account termination for fraud or illegal activity

• Review Stripe's policies and updates

• Subscribe to Stripe's email notifications

• Check your Stripe dashboard regularly

Check your Stripe dashboard regularly

• Update account information when changes occur

• Respond to Stripe's requests within required timeframes

• Do not attempt to circumvent policies or restrictions

Do not attempt to circumvent policies or restrictions

• Report suspicious activity on your account

• Contact Stripe support if you have compliance questions

• Notify XPlus Finance of any issues affecting your ability to receive payouts

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DATA SHARING WITH STRIPE

DATA SHARING WITH STRIPE

Data Shared with Stripe:

DATA SHARING WITH STRIPE

• Your name and email address

• XPlus Finance user ID (for linking accounts)

• Account status (active, suspended, etc.)

Account status (active, suspended, etc.)

• Payout amounts and frequency

• Purpose of payouts (e.g., referral commissions, withdrawals)

• Transaction identifiers

Transaction identifiers

• Information necessary for KYC/AML compliance

• Tax reporting information (as required)

• Documentation to support verification or dispute resolution

Data Stripe Collects Directly:

Documentation to support verification or dispute resolution

• Identity verification information (name, DOB, SSN, ID documents)

• Financial information (bank account details)

• Contact information (address, phone, email)

Contact information (address, phone, email)

• Identity verification and fraud prevention

• Compliance with financial regulations

• Tax reporting

• Service improvement and analytics

• As described in Stripe's Privacy Policy

Your Privacy Rights:

As described in Stripe's Privacy Policy

• You can access your data in your Stripe dashboard

• You can request deletion of your Stripe account and data (subject to legal retention requirements)

• You have rights under GDPR, CCPA, and other privacy laws

You have rights under GDPR, CCPA, and other privacy laws

• XPlus Finance Privacy Policy governs our handling of your data

• Stripe Privacy Policy governs Stripe's handling of your data

• Both policies apply to data related to Stripe integration

Data Protection:

Both policies apply to data related to Stripe integration

• Both XPlus Finance and Stripe implement industry-standard security measures

• Data is encrypted in transit (TLS) and at rest

• Access controls and audit logging protect against unauthorized access

Access controls and audit logging protect against unauthorized access

• Both companies have incident response procedures

• You will be notified of data breaches affecting your personal information as required by law

Third-Party Data Sharing:

You will be notified of data breaches affecting your personal information as required by law

• Banking partners and payment networks

• Compliance and fraud prevention services

• Tax authorities (for reporting purposes)

• Law enforcement (when legally required)

Law enforcement (when legally required)

• Sell your data to third parties

• Share your data beyond what's necessary for payout processing

• Access your full bank account information (held by Stripe)

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SECURITY AND FRAUD PREVENTION

SECURITY AND FRAUD PREVENTION

Your Security Responsibilities:

SECURITY AND FRAUD PREVENTION

• Strong Passwords: Use unique, complex passwords for both XPlus Finance and Stripe

• Multi-Factor Authentication (MFA): Enable MFA on Stripe if available

• Secure Devices: Access accounts only from secure, trusted devices

• No Sharing: Never share your account credentials with anyone

No Sharing: Never share your account credentials with anyone

• Monitor account activity regularly

• Review payout history for unauthorized transactions

• Report suspicious activity immediately

Report suspicious activity immediately

• Be cautious of emails claiming to be from Stripe or XPlus Finance

• Verify sender email addresses

• Do not click suspicious links or download attachments from unknown sources

• Stripe and XPlus Finance will never ask for your password via email

Security Measures:

Stripe and XPlus Finance will never ask for your password via email

• Encrypted connections (HTTPS/TLS)

• Secure storage of account credentials (hashed and salted)

• Regular security audits and vulnerability assessments

• Fraud detection algorithms

Fraud detection algorithms

• PCI DSS Level 1 certified (highest level of payment security)

• Advanced fraud detection and machine learning

• Secure tokenization of payment information

• 24/7 security monitoring

Fraud Prevention:

24/7 security monitoring

• Requests for unusual or excessive payouts

• Changes to bank account information from unfamiliar devices or locations

• Multiple failed login attempts

• Account access from sanctioned countries or suspicious IP addresses

Account access from sanctioned countries or suspicious IP addresses

• Accounts flagged for suspicious activity may be temporarily restricted

• Additional verification may be required

• Payouts may be held pending investigation

Reporting Security Issues:

Payouts may be held pending investigation

• XPlus Finance: [email protected]

• Stripe: Report via Stripe dashboard or contact Stripe support

• Immediate Action: Change passwords, enable MFA, disconnect compromised devices

Immediate Action: Change passwords, enable MFA, disconnect compromised devices

• Investigation of reported issues

• Account protection measures (temporary restrictions if necessary)

• Cooperation with law enforcement if criminal activity is suspected

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LIMITATION OF LIABILITY

LIMITATION OF LIABILITY

LIMITATION OF LIABILITY

Stripe Actions:

• Stripe's verification decisions, account restrictions, or suspensions

• Stripe's fee structures or changes to fees

• Stripe's processing times or delays

• Stripe's technical issues or outages

• Stripe's policy changes or enforcement actions

Payout Issues:

• Failed payouts due to incorrect bank information you provided

• Delays caused by bank processing or holds

• Currency conversion fees or exchange rate fluctuations

• Lost or stolen funds after successful delivery to your bank account

Third-Party Issues:

• Bank account closures, freezes, or restrictions

• Issues with debit card providers

• Payment network failures or disruptions

• Actions by regulatory authorities or law enforcement

Data and Security:

• Stripe's handling of your data (governed by Stripe's terms)

• Security breaches at Stripe or your bank

• Unauthorized access to your Stripe account due to your negligence (e.g., weak password, sharing credentials)

Financial Losses:

• Lost commission earnings due to Stripe account suspension (if caused by your violation of Stripe's terms)

• Fees charged by Stripe or your bank

• Tax liabilities or penalties related to payouts

Tax liabilities or penalties related to payouts

• Our maximum liability for issues related to Stripe integration is limited to the amount of the specific failed payout in question

• Total liability shall not exceed $1,000 per user

Total liability shall not exceed $1,000 per user

• Limitations do not apply to liability that cannot be excluded by law (e.g., gross negligence, willful misconduct, fraud)

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MODIFICATIONS TO AGREEMENT

MODIFICATIONS TO AGREEMENT

Notification of Changes:

• Material Changes: 30 days' advance notice via email

• Minor Changes: Posted on legal documents page with effective date

• Stripe Changes: We will update this Agreement to reflect material changes in Stripe's terms that affect you

Your Acceptance:

• Continued use of Stripe Connect through XPlus Finance after changes take effect constitutes acceptance

• If you disagree with changes, disconnect your Stripe account before the effective date

Review Regularly:

• Check this Agreement periodically for updates

• Review Stripe's terms directly for the most current information

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CONTACT INFORMATION

CONTACT INFORMATION

CONTACT INFORMATION

• General Support: [email protected]

• Payout Issues: [email protected]

• Security Issues: [email protected]

Security Issues: [email protected]

• Stripe Dashboard: Access support via your Stripe Express dashboard

• Stripe Website: https://support.stripe.com

• Email: Stripe provides support through their dashboard (email support varies by account type)

Email: Stripe provides support through their dashboard (email support varies by account type)

Email: Stripe provides support through their dashboard (email support varies by account type)

Email: Stripe provides support through their dashboard (email support varies by account type)

Email: Stripe provides support through their dashboard (email support varies by account type)

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ACKNOWLEDGMENT

ACKNOWLEDGMENT

1. You have read and understood this Stripe Connect User Agreement in its entirety

1. You agree to Stripe's Connected Account Agreement, Services Agreement, and Privacy Policy

1. You will provide accurate information and complete identity verification

1. You understand payout terms, fees, and processing times

1. You will comply with Stripe's policies and prohibited activity restrictions

1. You are responsible for tax reporting and payment on received payouts

1. You understand reserves, holds, and account restrictions may be applied

1. You accept data sharing with Stripe as described in this Agreement

1. You will maintain account security and report suspicious activity

1. You accept all limitation of liability provisions

You accept all limitation of liability provisions

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You accept all limitation of liability provisions

You accept all limitation of liability provisions

You accept all limitation of liability provisions

• Terms of Service

• Privacy Policy

• Referral Program Terms

• Withdrawal Policy

Withdrawal Policy

• Stripe Connected Account Agreement: https://stripe.com/connect-account/legal

• Stripe Services Agreement: https://stripe.com/legal

• Stripe Privacy Policy: https://stripe.com/privacy