INTRODUCTION
INTRODUCTION
INTRODUCTION
INTRODUCTION
SCOPE OF POLICY
Covered Withdrawals:
SCOPE OF POLICY
- Referral Commissions: Earnings from the XPlus Finance Referral Program
- Wallet Funds: Any other funds legitimately credited to your Platform wallet
- Promotional Credits: Certain promotional credits (if designated as withdrawable)
Not Covered by This Policy:
Promotional Credits: Certain promotional credits (if designated as withdrawable)
- Subscription Payments: Payments for Platform subscriptions (covered by separate payment terms)
- Refunds: Refund processing for subscription payments (covered by refund policy)
- Internal Transfers: Moving funds between features within the Platform (if applicable)
- Third-Party Transactions: Transactions not involving XPlus Finance wallet withdrawals
Relationship with Other Policies:
Third-Party Transactions: Transactions not involving XPlus Finance wallet withdrawals
- Referral Program Terms: Defines how commissions are earned and credited to wallet
- Stripe Connect User Agreement: Governs the technical payout process through Stripe
- Terms of Service: General terms governing your use of the Platform
- Privacy Policy: How your data is handled during withdrawal process
Privacy Policy: How your data is handled during withdrawal process
ELIGIBLE FUNDS FOR WITHDRAWAL
ELIGIBLE FUNDS FOR WITHDRAWAL
Withdrawable Funds:
ELIGIBLE FUNDS FOR WITHDRAWAL
- Funds that have been credited to your wallet and are no longer subject to pending periods
- Referral commissions that have passed the 30-day vesting period
- Other earnings that have been fully processed and confirmed
Other earnings that have been fully processed and confirmed
- Displayed as "Available Balance" in your wallet
- No longer subject to reversal (except in cases of fraud or error)
- Immediately eligible for withdrawal request
Non-Withdrawable Funds:
Immediately eligible for withdrawal request
- Referral commissions within 30-day vesting period
- Earnings from transactions that may still be refunded or charged back
- Funds under investigation for compliance or fraud
Funds under investigation for compliance or fraud
- Funds subject to legal holds or court orders
- Amounts disputed or under investigation
- Reserves applied by payment processor (Stripe)
Reserves applied by payment processor (Stripe)
- Most promotional credits are non-withdrawable and can only be used for Platform features
- Only specifically designated withdrawable credits can be withdrawn
Balance Display:
Only specifically designated withdrawable credits can be withdrawn
- Total Balance: All funds in your account (withdrawable + non-withdrawable)
- Available Balance: Funds eligible for immediate withdrawal
- Pending Balance: Funds not yet available for withdrawal
- Reserved Balance: Funds held due to compliance, disputes, or other restrictions
Reserved Balance: Funds held due to compliance, disputes, or other restrictions
MINIMUM WITHDRAWAL AMOUNT
MINIMUM WITHDRAWAL AMOUNT
Minimum Threshold:
MINIMUM WITHDRAWAL AMOUNT
Rationale:
MINIMUM WITHDRAWAL AMOUNT
- Transaction Costs: Payment processing has fixed costs; very small withdrawals are not economically viable
- Administrative Efficiency: Reduces administrative burden of processing numerous tiny withdrawals
- User Protection: Encourages users to accumulate meaningful amounts before incurring any fees
- Fraud Prevention: Prevents testing of stolen accounts with numerous small withdrawals
Implications:
Fraud Prevention: Prevents testing of stolen accounts with numerous small withdrawals
- You cannot request a withdrawal yet
- Continue earning until you reach the $25 threshold
- No expiration on balances (see Section 22 for account closure provisions)
No expiration on balances (see Section 22 for account closure provisions)
- You can withdraw any amount from $25 up to your available balance (subject to maximum limit)
No Partial Withdrawals Below Minimum:
- You cannot withdraw $10 if you have $30; minimum withdrawal is still $25
- However, you can withdraw $25, $26, $27... up to your available balance
Exceptions:
However, you can withdraw $25, $26, $27... up to your available balance
- If you close your account, we may waive the minimum and allow withdrawal of remaining balance (even if below $25)
- However, very small amounts (under $5) may not be economically feasible to process and may be forfeited
MAXIMUM WITHDRAWAL AMOUNT
MAXIMUM WITHDRAWAL AMOUNT
Maximum Per Transaction:
MAXIMUM WITHDRAWAL AMOUNT
Rationale:
MAXIMUM WITHDRAWAL AMOUNT
- AML Compliance: Large transactions require enhanced due diligence under Bank Secrecy Act and similar regulations
- Fraud Prevention: Limits potential losses from account takeover or fraud
- Risk Management: Allows for review of unusually large withdrawals
- Payment Processor Limits: Stripe and banking partners may have transaction limits
Withdrawing Larger Amounts:
Payment Processor Limits: Stripe and banking partners may have transaction limits
- Submit multiple withdrawal requests
- Withdrawal Frequency Limit: One withdrawal per 7 days (see Section 15)
- Example: If you have $25,000, you can withdraw $10,000, wait 7 days, withdraw another $10,000, wait 7 days, and withdraw the remaining $5,000
Example: If you have $25,000, you can withdraw $10,000, wait 7 days, withdraw another $10,000, wait 7 days, and withdraw the remaining $5,000
- Withdrawals approaching or at the $10,000 limit may trigger additional verification
- We may request documentation of the source of funds
- For referral earnings, we can provide reports showing your referral activity
High-Balance Users:
For referral earnings, we can provide reports showing your referral activity
- If you regularly earn amounts requiring frequent large withdrawals, contact us
- We may be able to increase your per-transaction limit after enhanced verification
- Subject to compliance approval and Stripe's policies
No Daily/Monthly Withdrawal Cap:
- The $10,000 limit is per transaction, not per day or month
- You can withdraw any total amount over time, subject to frequency limits
PROCESSING TIMES
PROCESSING TIMES
Total Processing Time:
PROCESSING TIMES
Breakdown of Processing:
XPlus Finance Processing: 1-2 Business Days
- Review: We review your withdrawal request for compliance and fraud prevention
- Stripe Initiation: We send the payout instruction to Stripe
- Notification: You receive confirmation that payout has been sent to Stripe
Stripe Processing: 2-3 Business Days
- Verification: Stripe verifies your account is in good standing
- Compliance: Stripe conducts compliance checks
- Payout Initiation: Stripe initiates the transfer to your bank
Bank Processing: 2-5 Business Days
- ACH Processing: For U.S. bank accounts, ACH transfers typically take 2-5 business days
- Wire Transfers: International wire transfers may take 3-7 business days
- Bank Holds: Some banks may hold funds for additional 1-2 days for new or large transfers
Faster Options:
Bank Holds: Some banks may hold funds for additional 1-2 days for new or large transfers
- Available for debit card payouts in selected regions
- Processing Time: Within minutes to 30 minutes
- Fee: 1% of withdrawal amount (minimum $0.50) charged by Stripe
- Limitations: Lower maximum amounts may apply; not available in all regions
Business Days:
Limitations: Lower maximum amounts may apply; not available in all regions
- Monday through Friday
- Excludes weekends and U.S. federal holidays
- Banks in different countries may have different holiday schedules
Banks in different countries may have different holiday schedules
- Withdrawal requested on Monday morning
- XPlus Finance processing: Monday-Tuesday
- Stripe processing: Wednesday-Friday
- Bank processing: Following Monday-Wednesday
- Funds Available: Wednesday or Thursday of the following week (7-9 business days)
Delays:
Funds Available: Wednesday or Thursday of the following week (7-9 business days)
- Additional verification is required
- Your account is flagged for review
- Stripe or bank systems are experiencing outages
- High transaction volumes during peak periods
- Weekends or holidays occur during processing window
Weekends or holidays occur during processing window
- If your withdrawal is delayed beyond expected timeframe
- If additional information is needed
- When the withdrawal is completed
WITHDRAWAL FEES
XPlus Finance Fees:
WITHDRAWAL FEES
- Platform Fee: $0
- Processing Fee: $0
- Service Fee: $0
Service Fee: $0
Stripe Fees:
Service Fee: $0
- Fee: $0 (no charge)
- Method: Direct deposit to bank account
- Processing Time: 5-10 business days
Processing Time: 5-10 business days
- Fee: 1% of withdrawal amount
- Minimum Fee: $0.50
- Example: $100 withdrawal = $1.00 fee (you receive $99.00)
- Processing Time: Within 30 minutes
Processing Time: Within 30 minutes
- Fee: Varies by country and bank
- Typical Range: $10-$45 per transfer
- Currency Conversion: Additional fees may apply (see Section 20)
Bank Fees:
Currency Conversion: Additional fees may apply (see Section 20)
- Wire transfer receiving fees (typically $10-$25 for international wires)
- Currency conversion fees (if receiving non-local currency)
- Account maintenance fees (unrelated to withdrawals)
Account maintenance fees (unrelated to withdrawals)
Fee Disclosure:
Account maintenance fees (unrelated to withdrawals)
- We display all applicable fees in the withdrawal confirmation screen
- Example: "You will receive $99.00 ($100.00 withdrawal - $1.00 Stripe instant payout fee)"
- Review fee information carefully before confirming
Review fee information carefully before confirming
- Fees are automatically deducted from the withdrawal amount
- You receive the net amount after fees
PAYMENT METHODS AVAILABLE
PAYMENT METHODS AVAILABLE
Primary Methods:
Bank Account (ACH - U.S.):
- Availability: United States
- Processing Time: 5-10 business days
- Fees: $0
- Requirements: U.S. bank account with account number and routing number
- Preferred Method: Recommended for U.S. users due to zero fees
Bank Account (Wire/SEPA - International):
- Availability: Most countries where Stripe operates
- Processing Time: 5-12 business days
- Fees: Varies (typically $10-$45 for wire transfers)
- Requirements: IBAN (Europe) or bank details (other regions)
- Currency: Stripe handles currency conversion (see Section 20)
Debit Card (Instant Payout):
- Availability: Selected regions (U.S., Canada, UK, some EU countries)
- Processing Time: Within 30 minutes
- Fees: 1% of amount (minimum $0.50)
- Requirements: Visa or Mastercard debit card
- Limitations: Maximum amounts may be lower than standard withdrawals
Not Supported:
Limitations: Maximum amounts may be lower than standard withdrawals
- PayPal or other third-party payment platforms
- Cryptocurrency
- Checks or money orders
- Cash pickups
- Prepaid cards
- Credit cards (only debit cards)
Adding Payment Method:
Credit cards (only debit cards)
- Navigate to Account Settings > Withdrawal Settings
- Click "Connect Stripe Account" (if not already connected)
- Complete Stripe Express account setup
- Add bank account or debit card information in Stripe dashboard
- Verify account (Stripe may send micro-deposits or use instant verification)
Verify account (Stripe may send micro-deposits or use instant verification)
- Bank accounts may require verification via micro-deposits (Stripe deposits two small amounts, you confirm the amounts)
- Debit cards are verified instantly during entry
- Verification must be complete before first withdrawal
VERIFICATION REQUIREMENTS
VERIFICATION REQUIREMENTS
Identity Verification:
VERIFICATION REQUIREMENTS
- Full legal name
- Date of birth
- Social Security Number (U.S.) or Tax ID (international)
- Government-issued photo ID (driver's license, passport, or national ID)
- Home address
- Proof of address (utility bill, bank statement) - may be required in some cases
Proof of address (utility bill, bank statement) - may be required in some cases
- Verification is handled by Stripe Connect during account setup
- See our Stripe Connect User Agreement for detailed verification process
Account Verification Levels:
Basic Verification (Automatic):
- Required for all withdrawals
- Completed during Stripe account setup
- Includes identity document review and address verification
Enhanced Verification (If Triggered):
- May be required for high-value withdrawals or unusual activity
- Additional documentation requested:
- Recent bank statements
- Utility bills
- Additional identity documents
- Source of funds documentation (for referral earnings, we provide reports)
Verification Status:
Source of funds documentation (for referral earnings, we provide reports)
- Navigate to Account Settings > Withdrawal Settings
- Status will show: "Verified", "Pending Verification", or "Action Required"
- If action is required, follow instructions provided by Stripe
If action is required, follow instructions provided by Stripe
- Most verifications complete within 24-48 hours
- Additional documentation requests may extend timeline to 5-7 days
- You will be notified by email of verification status
Maintaining Verification:
You will be notified by email of verification status
- Update information if you change your name, address, or bank account
- Respond promptly to periodic re-verification requests (typically annual)
- Failure to maintain current information may result in withdrawal restrictions
WITHDRAWAL REQUEST PROCESS
WITHDRAWAL REQUEST PROCESS
Step-by-Step Instructions:
Step 1: Ensure Eligibility
- Available balance meets minimum threshold ($25)
- Account is verified (identity and payment method)
- No pending restrictions or holds on your account
- At least 7 days have passed since your last withdrawal (if applicable)
Step 2: Navigate to Withdrawal Page
- Log in to your XPlus Finance account
- Go to Account Settings > Referral Program > Withdraw Funds
- (Or navigate to Wallet > Withdraw)
Step 3: Enter Withdrawal Amount
- Enter the amount you wish to withdraw
- Amount must be between $25 and $10,000
- Amount cannot exceed your available balance
Step 4: Select Payment Method
- Choose bank account, debit card, or other available method
- If you haven't added a payment method, you'll be prompted to connect Stripe and add one
Step 5: Review Withdrawal Details
- Amount: Confirm the withdrawal amount
- Fees: Review any applicable fees
- Net Amount: See the amount you will receive after fees
- Payment Method: Confirm destination (e.g., "Bank account ending in 1234")
- Processing Time: Estimated arrival date
Step 6: Confirm Withdrawal
- Click "Confirm Withdrawal"
- You may be prompted to enter your account password or complete MFA
- Read and accept withdrawal terms
Step 7: Confirmation
- You receive an on-screen confirmation with withdrawal ID
- Confirmation email sent to your registered email address
- Withdrawal status changes to "Processing"
After Submission:
Withdrawal status changes to "Processing"
- View withdrawal status in Account Settings > Withdrawal History
- Status updates: Processing → Sent to Stripe → Payout Initiated → Completed
- Email notifications at key milestones
Email notifications at key milestones
- Save your withdrawal ID for reference
- Needed if you need to inquire about the withdrawal or dispute issues
FAILED WITHDRAWAL HANDLING
FAILED WITHDRAWAL HANDLING
Common Reasons for Failure:
FAILED WITHDRAWAL HANDLING
- Incorrect bank account number or routing number
- Bank account closed or frozen
- Debit card expired or canceled
- Payment method does not support the transaction type
Payment method does not support the transaction type
- Identity verification incomplete
- Additional documentation required
- Account information discrepancies
Account information discrepancies
- Account flagged for suspicious activity
- Regulatory hold or investigation
- Sanctions screening match
Sanctions screening match
- Stripe system outage
- Bank system unavailable
- Network connectivity problems
Failure Notification:
Network connectivity problems
- Email notification of withdrawal failure
- In-app notification
- Detailed reason for failure (where legally permissible)
- Instructions for resolving the issue
Instructions for resolving the issue
- Failure notifications typically sent within 1-3 business days of issue detection
Funds Return:
Failure notifications typically sent within 1-3 business days of issue detection
- Failed withdrawal amount is automatically returned to your XPlus Finance wallet
- Returned to "Available Balance" - immediately re-withdrawable once issue is fixed
- No fees charged for failed withdrawals
Resolving Issues:
For Payment Method Errors:
- Access your Stripe dashboard (link in XPlus Finance settings)
- Update or correct bank account/debit card information
- Verify the updated payment method
- Submit a new withdrawal request
For Verification Issues:
- Review Stripe's email for required documentation
- Upload requested documents via Stripe dashboard
- Wait for verification completion (24-48 hours typically)
- Retry withdrawal once verified
For Account Holds:
- Contact [email protected] for explanation
- Provide requested information for compliance review
- Wait for hold to be lifted
- Retry withdrawal
Retry Process:
Retry withdrawal
- After resolving the issue, simply submit a new withdrawal request
- Follow the same process as described in Section 10
- No penalty or additional fees for retrying after a failed withdrawal
No penalty or additional fees for retrying after a failed withdrawal
- We do NOT automatically retry failed withdrawals
- You must manually submit a new request after fixing the issue
INCORRECT INFORMATION PENALTIES
INCORRECT INFORMATION PENALTIES
Types of Incorrect Information:
INCORRECT INFORMATION PENALTIES
- Typos in bank account number
- Outdated address
- Name spelling variations
Name spelling variations
- Fake identity documents
- Stolen or fraudulent bank account details
- Misrepresentation of identity or eligibility
Consequences:
For Unintentional Errors:
- First Occurrence: Withdrawal fails, no penalty
- Repeated Errors: After multiple failed withdrawals due to incorrect information, we may:
- Require enhanced verification
- Temporarily restrict withdrawal privileges until information is corrected
- Request manual verification of payment method
For Intentional False Information:
- Immediate Account Suspension: Your account is suspended pending investigation
- Forfeiture of Funds: Funds in wallet may be forfeited
- Permanent Ban: Account permanently terminated
- Legal Action: Fraud will be reported to law enforcement
- No Refund: No access to Platform and no refund of any fees paid
Correction Process:
No Refund: No access to Platform and no refund of any fees paid
- Update your information in Stripe dashboard immediately
- Contact [email protected] to notify us of the correction
- We may lift restrictions once verified information is provided
We may lift restrictions once verified information is provided
- Enhanced verification may be required (additional documents, manual review)
- Processing times may be longer for subsequent withdrawals
Protection Against Errors:
Processing times may be longer for subsequent withdrawals
- Double-check all entered information before submitting
- Copy-paste bank account numbers rather than typing (reduces typos)
- Verify information matches official bank documents exactly
- Update information promptly when you change banks or addresses
TAX WITHHOLDING
TAX WITHHOLDING
Backup Withholding (U.S.):
TAX WITHHOLDING
- You fail to provide a valid Taxpayer Identification Number (TIN)
- The IRS notifies us that the TIN you provided is incorrect
- You fail to certify that you are not subject to backup withholding
- The IRS instructs us to begin backup withholding
The IRS instructs us to begin backup withholding
- 24% of withdrawal amount
24% of withdrawal amount
- Withdrawal request: $100
- Backup withholding (24%): $24
- You receive: $76
- $24 remitted to IRS on your behalf
$24 remitted to IRS on your behalf
- Provide a valid TIN (SSN or EIN) during Stripe verification
- Ensure your TIN matches IRS records
- Complete IRS Form W-9 accurately
Complete IRS Form W-9 accurately
- Withheld amounts are reported on Form 1099-NEC or 1099-K
- Claim as credit when you file your tax return
- Reduces your tax liability or results in refund if you overpaid
Non-Resident Alien Withholding:
Reduces your tax liability or results in refund if you overpaid
- If you are not a U.S. citizen or resident, we may be required to withhold taxes under IRS regulations
- Withholding Rate: Typically 30% (may be reduced by tax treaty)
- Tax Treaty Benefits: Complete IRS Form W-8BEN to claim reduced rate
Tax Treaty Benefits: Complete IRS Form W-8BEN to claim reduced rate
- U.K. resident claims treaty benefit reducing withholding to 0%
- Completes Form W-8BEN with TIN and treaty claim
- No withholding applied to withdrawals
State Withholding:
No withholding applied to withdrawals
- State income tax withholding on certain payments
- Rates vary by state (typically 3-8%)
- We will notify you if state withholding applies
Withholding Notification:
We will notify you if state withholding applies
- Before first withdrawal subject to withholding
- Amount to be withheld disclosed in withdrawal confirmation screen
- Annual Form 1099 reports withheld amounts
Annual Form 1099 reports withheld amounts
- Tax withholding rules are complex
- Consult with a CPA or tax attorney for advice specific to your situation
TAX REPORTING OBLIGATIONS
TAX REPORTING OBLIGATIONS
Your Reporting Obligations:
TAX REPORTING OBLIGATIONS
- Report all referral commission income on your tax return (Schedule C for self-employment income)
- Use Form 1099-NEC or 1099-K (if you receive one) to verify gross income
- Pay self-employment tax if applicable
- Make estimated tax payments if your withholding is insufficient
Make estimated tax payments if your withholding is insufficient
- Report income according to your country's tax laws
- Maintain records of all withdrawals
- Consult local tax professionals
Forms You May Receive:
Consult local tax professionals
- Issued by XPlus Finance if you earn $600+ in referral commissions in a calendar year
- Reports total commissions earned (not withdrawn amounts)
- See Referral Program Terms for details
See Referral Program Terms for details
- Issued by Stripe if you receive $5,000+ in payouts in a calendar year (current threshold; subject to change)
- Reports gross payout amounts
- See Stripe Connect User Agreement for details
See Stripe Connect User Agreement for details
- Used for gambling winnings
- Referral commissions are business income, not gambling winnings
Record Keeping:
Referral commissions are business income, not gambling winnings
- All withdrawal confirmations and transaction IDs
- Withdrawal dates and amounts
- Fees paid
- Forms 1099 received
- Business expenses related to referral activities (for deductions)
Business expenses related to referral activities (for deductions)
- IRS recommends keeping tax records for at least 7 years
- Export your withdrawal history from the Platform annually
Tax Deductions:
Export your withdrawal history from the Platform annually
- Stripe fees paid (as business expense)
- Other costs related to referral activities (website, advertising, etc.)
- Home office expenses (if applicable)
Home office expenses (if applicable)
- Tax laws are complex and change frequently
- A CPA can help you maximize deductions and ensure compliance
WITHDRAWAL LIMITS
WITHDRAWAL LIMITS
Frequency Limits:
WITHDRAWAL LIMITS
- Minimum 7-day wait between withdrawal requests
- Prevents excessive transaction costs and administrative burden
- Encourages accumulation of larger, more economical withdrawals
Encourages accumulation of larger, more economical withdrawals
- Withdrawal 1: Requested on January 1
- Withdrawal 2: Earliest request date is January 8
- Withdrawal 3: Earliest request date is January 15
Withdrawal 3: Earliest request date is January 15
- 7-day period begins from the date of the previous withdrawal request (not completion date)
Daily Limits:
7-day period begins from the date of the previous withdrawal request (not completion date)
- You cannot submit more than one withdrawal request per calendar day (12:00 AM - 11:59 PM UTC)
- The 7-day frequency limit supersedes this (since 7 days > 1 day)
Monthly/Annual Limits:
The 7-day frequency limit supersedes this (since 7 days > 1 day)
- You can withdraw any total amount over the course of a month or year
- Subject only to per-transaction maximum ($10,000) and frequency limits (7 days)
Subject only to per-transaction maximum ($10,000) and frequency limits (7 days)
- You have $50,000 in your wallet
- Withdraw $10,000 (Week 1)
- Withdraw $10,000 (Week 2)
- Withdraw $10,000 (Week 3)
- Withdraw $10,000 (Week 4)
- Withdraw $10,000 (Week 5)
- Total: $50,000 withdrawn over 5 weeks
Exceptions to Limits:
Total: $50,000 withdrawn over 5 weeks
- If you close your account, we may process final withdrawal immediately (not subject to 7-day limit)
- Subject to verification and compliance review
Subject to verification and compliance review
- In rare emergency circumstances (documented hardship, legal orders), we may waive limits
- Contact [email protected] with documentation
- Approval at our sole discretion
ACCOUNT STATUS REQUIREMENTS
ACCOUNT STATUS REQUIREMENTS
Required Account Status:
ACCOUNT STATUS REQUIREMENTS
- Your XPlus Finance account must be active and not suspended
- No active Terms of Service violations
No active Terms of Service violations
- Email address verified
- Identity verified through Stripe Connect
- Payment method added and verified
Payment method added and verified
- No pending investigations for fraud or policy violations
- No outstanding disputes or chargebacks
- No legal holds on your account
Restrictions:
No legal holds on your account
- Account Suspended: For Terms of Service violations, investigation, or security concerns
- Unverified: Identity verification incomplete
- Payment Method Not Connected: No bank account or debit card linked
- Funds Under Hold: Specific funds subject to reserve or compliance hold
- Legal Hold: Court order or regulatory requirement restricts access
Resolving Restrictions:
Legal Hold: Court order or regulatory requirement restricts access
- Review notification explaining the restriction
- Complete required actions (verification, documentation, policy compliance)
- Contact support if you need clarification
- Wait for review and approval
- Retry withdrawal once restriction is lifted
Retry withdrawal once restriction is lifted
- Verification issues: 24-48 hours after submitting documents
- Compliance reviews: 5-10 business days
- Legal holds: Varies based on legal process
FRAUDULENT WITHDRAWAL PREVENTION
FRAUDULENT WITHDRAWAL PREVENTION
Fraud Prevention Measures:
FRAUDULENT WITHDRAWAL PREVENTION
- Machine learning algorithms detect suspicious patterns
- Flags for unusual withdrawal requests (amount, frequency, timing)
- Verification of request from trusted devices and IP addresses
Verification of request from trusted devices and IP addresses
- High-value withdrawals reviewed by compliance team
- First withdrawals from new accounts reviewed manually
- Withdrawals to newly added payment methods flagged for review
Withdrawals to newly added payment methods flagged for review
- Multi-factor authentication (MFA) for sensitive actions
- Email confirmation required for withdrawals
- Device and IP address verification
Red Flags for Fraud:
Device and IP address verification
- Withdrawal request from unfamiliar device or location
- Bank account or payment method added immediately before withdrawal
- Rapid account changes (email, password, payment method) followed by withdrawal
- Unusually large withdrawal relative to account history
- Pattern matching known fraud schemes
Pattern matching known fraud schemes
- Withdrawal placed on hold pending verification
- Request for additional identity documents
- Manual review by compliance team
- In severe cases, account suspension pending investigation
User Protection:
In severe cases, account suspension pending investigation
- Enable multi-factor authentication (MFA)
- Use strong, unique passwords
- Do not share account credentials
- Monitor account activity regularly
- Report unauthorized access immediately
Report unauthorized access immediately
- Contact [email protected] immediately
- Change your password
- Review recent account activity
- Check connected payment methods
Fraudulent Activity Consequences:
Check connected payment methods
- Withdrawal request canceled
- Account suspended or terminated
- Funds forfeited (for accounts engaged in fraud)
- Law enforcement notified
- Legal action pursued for damages
Legal action pursued for damages
- If your legitimate withdrawal is flagged, we will contact you for verification
- Provide requested documentation promptly
- Withdrawal will be processed once verified
DISPUTE RESOLUTION
DISPUTE RESOLUTION
Valid Dispute Reasons:
DISPUTE RESOLUTION
- Withdrawal not received after processing period (10+ business days)
- Incorrect amount withdrawn (different from requested amount)
- Unauthorized withdrawal (you did not request it)
- Excessive or incorrect fees charged
- Technical error in processing
Invalid Dispute Reasons:
Technical error in processing
- Processing takes longer than you'd like (but within stated 5-10 business days)
- You changed your mind after requesting withdrawal
- You provided incorrect bank information (this is user error, not our fault)
- Fees disclosed before confirmation (you accepted fee structure)
Dispute Process:
Fees disclosed before confirmation (you accepted fee structure)
- Withdrawal ID (from confirmation email)
- Date of withdrawal request
- Requested amount and method
- Expected vs. actual amount received
- Bank statements or evidence of issue
Bank statements or evidence of issue
- Email [email protected] with subject "Withdrawal Dispute - [Withdrawal ID]"
- Provide all gathered information
- Describe the issue clearly and specifically
- Attach supporting documentation (screenshots, bank statements, etc.)
Attach supporting documentation (screenshots, bank statements, etc.)
- We review your dispute within 5 business days
- Investigation may include:
- Reviewing system logs and records
- Contacting Stripe for payout status
- Requesting additional information from you
- Verifying bank details
Verifying bank details
- You receive a response within 10 business days of dispute submission
- Resolution options:
- Issue Confirmed: We correct the error (refund, re-send withdrawal, etc.)
- Issue Not Confirmed: Explanation provided; no action taken
- Partial Resolution: Compromise or partial refund
Partial Resolution: Compromise or partial refund
- If you disagree with resolution, you may appeal once
- Appeals reviewed by senior management
- Appeal decision is final
Timeline:
- 5 business days: Initial review
- 10 business days: Investigation and response
- 5 business days: Appeal review (if filed)
Dispute Deadline:
5 business days: Appeal review (if filed)
- Disputes must be filed within 90 days of withdrawal request date
- Disputes filed after 90 days will not be considered
- Exception: Fraud or unauthorized transactions (report immediately when discovered)
REVERSAL CONDITIONS
REVERSAL CONDITIONS
When Reversals Occur:
REVERSAL CONDITIONS
- Withdrawal was requested by unauthorized party (account takeover)
- Withdrawal was part of fraudulent scheme (fake referrals, etc.)
- Identity theft or stolen payment credentials
Identity theft or stolen payment credentials
- System error resulted in duplicate withdrawal
- Incorrect amount processed due to technical glitch
- Funds withdrawn were not actually earned (commission calculation error)
Funds withdrawn were not actually earned (commission calculation error)
- Funds subject to legal hold or court order
- Regulatory requirement to reverse transaction
- AML/KYC violation discovered after withdrawal
AML/KYC violation discovered after withdrawal
- Referred user's payment was charged back after commission was paid
- Earnings reversed due to policy violation by referred user
Reversal Process:
Earnings reversed due to policy violation by referred user
- You will be notified by email of pending reversal
- Explanation of reason provided (where legally permissible)
- Amount to be reversed specified
Amount to be reversed specified
- Reversals typically occur within 10 business days of detection
- You may have opportunity to dispute reversal if you believe it's in error
You may have opportunity to dispute reversal if you believe it's in error
- If funds remain in your wallet: Amount deducted from wallet balance
- If funds have been withdrawn: We may:
- Deduct from future earnings
- Request return of funds
- Pursue legal action for recovery (in cases of fraud)
Disputing Reversals:
Pursue legal action for recovery (in cases of fraud)
- Follow dispute process (Section 18)
- Provide evidence that the withdrawal was legitimate
- We will review and make final determination
We will review and make final determination
- If reversal was in error, funds will be returned to your wallet with apology
CURRENCY CONVERSION
CURRENCY CONVERSION
Base Currency:
CURRENCY CONVERSION
- All referral commissions and wallet balances are calculated in USD
- Withdrawals are processed in USD
International Withdrawals:
Withdrawals are processed in USD
- If your bank account is in a non-USD currency, Stripe handles conversion
- Exchange rates determined by Stripe at time of payout
- Rates based on prevailing market rates plus Stripe's markup
Rates based on prevailing market rates plus Stripe's markup
- Markup: Stripe typically adds 1-2% above mid-market exchange rate
- Example:
- Withdrawal: $100 USD
- Mid-market rate: 1 USD = 0.85 EUR
- Stripe rate: 1 USD = 0.84 EUR (1% markup)
- You receive: €84.00
You receive: €84.00
- Exchange rate is locked when payout is initiated
- Rate may differ from rate shown at time of withdrawal request
Currency Conversion Fees:
Rate may differ from rate shown at time of withdrawal request
- Stripe's markup is built into the exchange rate
- No separate currency conversion fee line item
No separate currency conversion fee line item
- Your receiving bank may charge additional foreign exchange fees
- Typical range: 1-3% of transaction amount
- Check with your bank for their fee schedule
Viewing Conversion Details:
Check with your bank for their fee schedule
- View detailed payout information including exchange rate used
- See gross USD amount and net local currency amount
- Access after payout is completed
Minimizing Conversion Costs:
Access after payout is completed
- Withdraw larger amounts less frequently (reduces impact of fees)
- Consider opening a USD bank account if you receive frequent withdrawals
- Compare Stripe's rates with your bank's wire transfer rates
Compare Stripe's rates with your bank's wire transfer rates
- We do not guarantee any specific exchange rate
- Rates fluctuate based on market conditions
- We are not responsible for unfavorable exchange rates
THIRD-PARTY PAYMENT PROCESSOR FEES
THIRD-PARTY PAYMENT PROCESSOR FEES
Stripe Fee Schedule:
THIRD-PARTY PAYMENT PROCESSOR FEES
- Fee: $0
- Best For: U.S. users who can wait 5-10 business days
Best For: U.S. users who can wait 5-10 business days
- Fee: 1% of amount (minimum $0.50)
- Best For: Users needing urgent access to funds and willing to pay for speed
Best For: Users needing urgent access to funds and willing to pay for speed
- Fee: Varies by destination country
- Typical Range: $10-$45 per transfer
- Best For: International users (often the only option)
Fee Changes:
Best For: International users (often the only option)
- Stripe updates their pricing periodically
- We will update this document to reflect current fees
- Check Stripe's official pricing page for most current information: https://stripe.com/pricing
Check Stripe's official pricing page for most current information: https://stripe.com/pricing
- Fee changes will be displayed in withdrawal confirmation screen
- You can cancel withdrawal if you disagree with new fees
Comparing Costs:
You can cancel withdrawal if you disagree with new fees
You can cancel withdrawal if you disagree with new fees
- Stripe's fee (if any)
- Currency conversion markup (for international)
- Your bank's receiving fees
- Urgency of receiving funds
Urgency of receiving funds
- Option 1: ACH (free, 5-10 days)
- Option 2: Instant payout ($1 fee for $100, within 30 minutes)
- Option 3: Wire transfer ($25 fee, 5-7 days)
Option 3: Wire transfer ($25 fee, 5-7 days)
ACCOUNT CLOSURE AND PENDING WITHDRAWALS
ACCOUNT CLOSURE AND PENDING WITHDRAWALS
Before Closing Your Account:
ACCOUNT CLOSURE AND PENDING WITHDRAWALS
- We strongly recommend withdrawing all available balance before closing your account
- Navigate to Wallet > Withdraw Funds
- Submit withdrawal request(s) for your entire available balance
Submit withdrawal request(s) for your entire available balance
- Wait for all pending withdrawals to complete
- Check that all funds have arrived in your bank account
- Review transaction history to ensure all withdrawals succeeded
Closing Your Account:
Review transaction history to ensure all withdrawals succeeded
- Navigate to Account Settings > Account Management
- Click "Close Account"
- Confirm that you have withdrawn all funds
- Acknowledge that referral program participation will end
- Confirm account closure
Confirm account closure
- Account closure is typically effective immediately
- Some features may remain accessible for 30 days for record-keeping
Funds Remaining After Closure:
Some features may remain accessible for 30 days for record-keeping
- If you have an available balance remaining when you close your account:
- We will hold funds for 90 days
- You can contact support to request a final withdrawal (minimum withdrawal amount may be waived)
- After 90 days, unclaimed funds may be escheated (transferred to state unclaimed property) where required by law
After 90 days, unclaimed funds may be escheated (transferred to state unclaimed property) where required by law
- Commissions not yet vested (in 30-day vesting period) will be forfeited upon account closure
- Only fully vested and available balance can be withdrawn
Only fully vested and available balance can be withdrawn
- Funds subject to reserves or compliance holds cannot be immediately withdrawn
- Must wait for hold to be lifted (may extend beyond 90-day window)
- Contact support for timeline
Reopening Account:
Contact support for timeline
- Any forfeited funds (pending commissions) cannot be recovered
- Funds held in your wallet (if any) would become available again
- You must reconnect Stripe account and reverify
You must reconnect Stripe account and reverify
- Do not close your account if you have significant pending commissions
- Wait for commissions to vest and withdraw before closing
REGULATORY COMPLIANCE
REGULATORY COMPLIANCE
Applicable Regulations:
REGULATORY COMPLIANCE
- Requires financial institutions to maintain records and file reports
- Suspicious Activity Reports (SARs) filed for unusual transactions
- Currency Transaction Reports (CTRs) for large cash transactions (not applicable to our digital platform)
Currency Transaction Reports (CTRs) for large cash transactions (not applicable to our digital platform)
- Customer identification and verification required
- Transaction monitoring for suspicious patterns
- Compliance with Office of Foreign Assets Control (OFAC) sanctions
Compliance with Office of Foreign Assets Control (OFAC) sanctions
- Identity verification for all users receiving payouts
- Enhanced due diligence for high-risk users
- Ongoing monitoring and periodic re-verification
Ongoing monitoring and periodic re-verification
- Secure handling of payment information
- Stripe is PCI DSS Level 1 compliant
Stripe is PCI DSS Level 1 compliant
- Compliance with state-specific regulations where applicable
- Stripe holds necessary licenses
Stripe holds necessary licenses
- GDPR (Europe): Data protection and privacy
- PIPEDA (Canada): Privacy law
- Local AML/KYC requirements in operating jurisdictions
Your Compliance Obligations:
Local AML/KYC requirements in operating jurisdictions
- Provide truthful and accurate information
- Verify your identity
- Comply with applicable laws in your jurisdiction
- Report income on tax returns
- Not use the service for illegal activities
Not use the service for illegal activities
- Request additional documentation to verify compliance
- Restrict or suspend accounts for non-compliance
- Report suspicious activity to authorities
- Refuse service to users in sanctioned countries
Cooperation with Authorities:
Refuse service to users in sanctioned countries
- We comply with valid subpoenas, court orders, and legal requests
- User accounts and transaction records may be subject to legal holds
- We cooperate with law enforcement investigations
We cooperate with law enforcement investigations
- We may be prohibited from notifying you of certain legal requests (e.g., national security letters)
- Where legally permissible, we will notify users of legal process affecting their accounts
MODIFICATIONS TO POLICY
MODIFICATIONS TO POLICY
Reasons for Updates:
- Changes in payment processor (Stripe) terms or fees
- Regulatory or legal requirements
- Enhancement of fraud prevention measures
- Operational improvements
- User feedback and experience optimization
Notification of Changes:
User feedback and experience optimization
- 30 days' advance notice via email to registered email address
- Notice posted in your account dashboard
- Notice posted on legal documents page of website
Notice posted on legal documents page of website
- Updated policy posted with effective date
- No advance notice required for minor clarifications or non-material changes
Your Acceptance:
No advance notice required for minor clarifications or non-material changes
- By requesting a withdrawal after the effective date of changes, you accept the updated policy
- If you disagree with changes, withdraw your funds (if possible) and close your account before the effective date
Accessing Current Policy:
If you disagree with changes, withdraw your funds (if possible) and close your account before the effective date
- Current version posted at: www.xplusfinance.com/legal/withdrawal-policy
- Version number and last updated date displayed at top of document
- Previous versions available upon request
CONTACT INFORMATION
CONTACT INFORMATION
CONTACT INFORMATION
- Email: [email protected]
- Subject Line: Include "Withdrawal Support" and your withdrawal ID (if applicable)
Subject Line: Include "Withdrawal Support" and your withdrawal ID (if applicable)
- Email: [email protected]
- In-App: Use the support chat feature
In-App: Use the support chat feature
- Email: [email protected]
- Urgent: Use subject line "URGENT - Security Issue"
Urgent: Use subject line "URGENT - Security Issue"
- Email: [email protected]
- Subject: "Withdrawal Dispute - [Withdrawal ID]"
Subject: "Withdrawal Dispute - [Withdrawal ID]"
- For issues specific to Stripe account, verification, or payout processing
- Access: Via your Stripe Express dashboard (link in XPlus Finance settings)
- Website: https://support.stripe.com
Website: https://support.stripe.com
Website: https://support.stripe.com
Website: https://support.stripe.com
Website: https://support.stripe.com
Website: https://support.stripe.com
- Email Support: Within 1-2 business days
- Dispute Reviews: Within 5-10 business days
- Urgent Security Issues: Within 24 hours
ACKNOWLEDGMENT
ACKNOWLEDGMENT
- You have read and understood this Withdrawal Policy in its entirety
- You meet all eligibility and verification requirements
- You understand minimum and maximum withdrawal amounts
- You understand processing times (5-10 business days)
- You understand applicable fees (if any) and accept them
- You have provided accurate payment method information
- You understand tax reporting and withholding obligations
- You will comply with all withdrawal limits and frequency restrictions
- You understand fraud prevention measures and account restrictions
- You accept all terms, limitations, and conditions in this Policy
You accept all terms, limitations, and conditions in this Policy
You accept all terms, limitations, and conditions in this Policy
You accept all terms, limitations, and conditions in this Policy
You accept all terms, limitations, and conditions in this Policy